If you’re dealing with problems with your car, you need to find a good car repair shop that can bring you right back on the road. But of course, you can’t always easily tell which of those in your area is the right one for you.
Here are tips to make things easier:
Asking for Referrals
Among the best ways of finding a reputable car repair shop is to ask people around you for recommendations – friends, relatives, neighbors, coworkers, etc. It’s good to ask for these referrals before an incident happens so you know whom to call as a situation comes up.
Drop by the car repair shop you’re interested in and take a look at certifications displayed on their windows or walls. The Federal Trade Commission actually recommends this. Certifications make no assurances, but they do improve the odds that the technicians there have up-to-date knowledge and skills.
Checking with the Better Business Bureau
Before taking your car to the repair shop, check with the Better Business Bureau to know their reputation. There, you can find out if they’ve been involved with some serious customer issues and what they did to resolve these.
Understanding Your Warranty
If your car is still covered by a warranty, you have to bring it to the dealer to have it repaired. Car warranties can be confusing in terms of who may or may not repair it. That means there are cases where you will not be able to pick a shop if it’s not affiliated with your dealership. Remember that violating your warranty means you won’t be covered by the agreement anymore, so if you’re not sure, talk to your dealer.
It’s easy to get to know a business just by looking at its office or working area. Start with an auto repair shop’s parking lot. You should see different cars with similar value as yours, and the place must be neat and organized. Definitely, the office and waiting room should be tidy, with copies of their fees and labor rates posted on the wall.
Finding a Specialist
Regardless of your car’s make and model, do find a repair shop that is a specialist. As you might expect, specialist shops are most updated in training and equipment, something that is specifically important for major repairs.
Asking for References
Lastly, it is recommended by the no less than the National Institute for Automotive Service, that consumers ask references when trying out an auto repair shop. This help you paint a picture of what an experience with a certain shop might be like.
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